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DEX Summary

DEX (Digital Employee Experience) measures how good the computing experience is on your endpoints- boot speed, OS and app crashes, app launch times, Wi-Fi, and battery

How to get here​

You need View Inventory permission, and this module requires the EndpointOps edition.

  1. In the left sidebar, click DEX. You land on the DEX Summary tab.

Navigate to: DEX → DEX Summary

URL path: /dex/summary

The Summary screen​

A left tab strip switches between the three DEX views- DEX Summary, OS Performance, and App Performance. The DEX Summary itself is split into five sub-tabs across the top- Overview, Boot, OS Crash, App, and Network & Battery.

Overview​

The DEX Summary Overview sub-tab: score tiles and the Endpoints-by-DEX-Score distributionThe DEX Summary Overview sub-tab: score tiles and the Endpoints-by-DEX-Score distribution
  • Score tiles- Current DEX Score (good ≥ 70, average ≥ 40, else poor), Total OS Crashes, Total App Crashes, and Total App Hang Count.
  • Endpoints by DEX Score- a distribution of machines by score grade- plus the DEX Score Trend (last-7-days and current-7-days lines).

Boot​

The Boot sub-tab: boot-experience breakdown, slowest endpoints, and boot-time trendsThe Boot sub-tab: boot-experience breakdown, slowest endpoints, and boot-time trends
  • Boot Experience- machines by boot-time category.
  • Top 10 Slow Endpoints- Endpoint + BIOS Time (s).
  • Boot Time Trend- last / current 7 days.

OS Crash​

The OS Crash sub-tab: recent OS crash events and crash trendsThe OS Crash sub-tab: recent OS crash events and crash trends
  • OS Crash Events (last 7 days)- Endpoint, Time, Source, Description.
  • OS Crash Trend- last / current 7 days.

App​

The App sub-tab: app crash and hang events plus the slowest applicationsThe App sub-tab: app crash and hang events plus the slowest applications
  • App Crash Events- Endpoint, Time, Process, Exception.
  • App Hang Events- Endpoint, Time, Process.
  • Top 10 Slow Applications- Endpoint, Application, Launch (ms), Time.
  • App Crash Trend- last / current 7 days.

Network & Battery​

The Network & Battery sub-tab: Wi-Fi experience score, Wi-Fi categories and SSIDs, and battery healthThe Network & Battery sub-tab: Wi-Fi experience score, Wi-Fi categories and SSIDs, and battery health
  • WiFi Experience Score tile, Endpoints by WiFi Category chart, and a WiFi SSID Information table (SSID + Endpoints).
  • Battery Health- machines by battery-health category.

Drill-down: endpoints behind a category​

Every category chart (DEX score, Boot, WiFi, Battery) and the WiFi SSID rows are clickable. Click a slice/bar (or an SSID row) to open a modal listing the endpoints in that category.

The endpoint-list modal opened from a category drill-downThe endpoint-list modal opened from a category drill-down

Each endpoint links to its detail page, so you go straight from "which machines have a poor score" to fixing one.

Tips & troubleshooting​

  • Scores look empty. DEX needs endpoints reporting experience telemetry- give newly enrolled machines time to report, and confirm the agent is online.
  • The module is missing. DEX requires the EndpointOps edition.